Stillgarden Distillery Naggin Hamper

We really hope you enjoy your experience with us, if you are dissatisfied please contact us and we will do our utmost to resolve any issue you have. 

We operate a 14-day refund policy. You have 14 days from the purchase of a ticket/product to notify us of your refund request. We will require proof of full payment and all goods must be returned at your own cost in the condition they were sent.

For orders of your own spirit recipe, we cannot offer a refund, however, if you cancel before we start the distilling process we will be able to accommodate you.

Gift vouchers do not expire and are non-refundable.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@stillgardendistillery.com we will require proof of damaged item. 

To be eligible for a return, your item must be unused and in the same condition you received it. It must also be in the original packaging. We do not refund courier costs.

In the event you have to cancel a booking for one of our experiences, we would ask for 48 hours notice, if we are notified before the 48hr notice you will be offered a refund or you can reschedule for a later date. If we are notified after the 48hr notice we can reschedule but it will be subject to a rebooking charge per person of €25 for our Distilling Academy & Gin School experience and €10 for all other experiences, this is to cover staff costs and any other costs incurred. 

In the event you are eligible for a refund you generally receive the refund within 5 working days, depending on your card issuer’s policy.